FAQs

Where is the hotel located?
In Victoria/Pimlico/Westminster Area which is in zone 1 in the heart of London. This makes it perfect whether your here for pleasure or business. Please see our Location.

Which is the closest Underground Station?
Pimlico is about 5 minutes walk and Victoria 10 minutes walk away. Again, please see our Location.

What star rating is the hotel?
We are rated 3 Stars with the Visit Britain, the National Tourist Board.

What time is check-in and check-out?
Check-in is at noon (you may arrive earlier and we will store your luggage for you, if a room is not available).
Check-out is at 10.30am (we can store your luggage until 9pm if you wish to continue sightseeing on your check-out day).

Can I check in after 10pm?
Yes, but please let us know about your late arrival by email in advance.

What time is breakfast served?
7.30am until 9.00am.

Can you book Sightseeing Tours and Theatre Tickets?
Yes, please enquire at the reception desk on arrival.

Do you have a Direct Dial telephone in the rooms?
Yes, please ask for an outside line on arrival.

Can I access the internet?
Yes, our Superior Rooms come with complimentary wi-fi.
Charges apply with our Classic Rooms.

Where is the closest Internet Café?
‘Pimlico Village’ on the corner of Belgrave Road/Lupus Street, about 5 minutes walk from the hotel.

Do you provide laundry facilities?
No, but there are launderettes near by at 6 Lupus Street and 64 Lupus Street.

Do you have an electrical adapter to convert to 240v from 120v?
You can buy one inexpensively nearby. We will lend you one if available. You have a 120v shaver point in the bathroom.

Is there airconditioning in the rooms?
No, but each room is equipped with a fan in the warmer/hot months during the year. Due to the historical nature of our buildings we are unable to find a home for air conditioning units.

Is there are lift/elevator?
Unfortunately since our buildings are nearly 200 years old they are very strictly protected, so we are unable to install a lift (even though we would absolutely love to!). Please let us know in advance if you would like a room on a lower floor. We will also do our utmost to help you with all reasonable luggage. If you have particularly heavy luggage, please also let us know in advance.